According to EU regulations, the seller must repair or replace the product or reduce the price or return the money if the purchased product turns out to be defective or does not look or work as described in the description.
If you have purchased a product or service online or offline (by phone, mail or from a door-to-door seller), you have the right to withdraw from the contract and return the purchased goods within 14 days without giving any reason and without giving any explanation.
If you wish to return the goods within 14 days of the purchase date or for any other reason, please fill out the form below. We will contact you within 24 hours after sending your request.
We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to me immediately and in any case within fourteen days at the latest from the day you inform me of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.